Frequently Asked Questions
Here are answers to many questions that are asked to IF & Co. If you don't find the answer to your question, please don't hesitate to email us. You can reach us at INFO@IFANDCO.COM or call us during our business hours at (323) 565-2020.
What is the difference between carat and karat?
They roll off our tongues in the same way but they hold different meanings. The term "carat" is the unit of measuring weight used to measure the weight of diamonds (ie.: a 1/2 carat diamond or a 1 carat diamond). The term "karat" is used to measure the purity of gold (ie.: 14k gold or 18k gold).
What are the differences among 10k, 14k, 18k, and other karats of gold?
The number preceding the letter "k" represents the number of parts of gold, out of 24. For example, "10k gold" represents 10 parts of gold out of 24,with the remaining 14 parts being a mix of alloys. "14k gold" represents 14 parts of gold out of 24 with the remaining 10 parts being a mix of alloys. 24k gold is the closest to what is accepted worldwide as pure gold.
There are several differences among the different gold contents. Here are some you may notice:
Visual: Gold with a higher content of gold will give off a stronger tint in color. 14k yellow gold will give off a stronger tint of yellow compared to 10k yellow gold, but won't be as strong in color as 18k yellow gold.
Feel: Gold of higher karat content will be heavier overall when compared to an identical piece of jewelry with lower karat content. This is due to the density of pure gold. Gold of higher karat content is also softer and more malleable, so gold such as 18k or 22k will be softer and more delicate than 10k and 14k.
Are most items in stock and ready to ship?
All items are made to order and turnaround time for any order can range anywhere from 5-10 days just to make before it gets shipped out. Turnaround time can be drastically higher during any holiday seasons, so please time your order accordingly.
I've never had custom jewelry made before. What is the process and how do I start?
Upon placing your deposit for a custom order, we would need to start with a design. It can be just about any design as long as you know what it is, but it is preferred to be provided by you. If you'd like something made, but can't think of the design you'd like, you can leave it to the design team at IF & Co. to handle for a fee. Once the design has been decided, we will proceed to handcraft a wax design around your design. After the wax creation process, we'll proceed to the gold casting process. Once the piece has been casted to gold, we'll apply our signature hand detailing, smoothing, and diamond setting processes to the piece until we feel we've achieved a remarkable piece. After finalizing touch-ups are made, the piece will be delivered to you.
What is the usual turnaround time for a custom order?
It all depends on what we're making for you and our current queue list of orders at the given time. Our usual turnaround time is 2 weeks, but it can take much longer during the holiday seasons. Our average turnaround time per order in Winter 2015 was 5 weeks, Winter 2014 was 4 weeks, Winter 2013 was 4 weeks, Winter 2012 was 5 weeks, Winter 2011 was 3 weeks, Winter 2010 was 3 weeks, and Winter 2009 was 2 weeks.
What are the sizes available for custom made jewelry?
Whatever the specifications, we can make it! A request for a 1" x 1.5" custom pendant with VS diamonds, or a 100+ gram solid 14k gold pendant at 3" x 3" is fine. We kindly request you to be realistic with your custom jewelry request.
What quality of diamonds do you offer?
Our signature mix of diamonds is a standard mix VS and SI diamonds, which we label "VS-SI" diamonds mix. All products made by IF & Co. have this mix of VS-SI by default, unless requested otherwise. Diamond upgrade options are available upon request.
For those who want a higher quality in their diamonds, we offer "VS+", our premium mix of VS-VVS diamonds. For those who demand the best of their diamond qualities, "VVS+" is also available, which contain strictly VVS diamonds in the mix.
If I don't like something ordered from IF & Co., can I get a refund?
We do not allow refunds, but you may be eligible for store credit. Read and understand our Returns and Exchange policy here before placing your order.
Do you finance? Can I make payments?
At the moment, we do not offer any type of financing. As for custom orders, we accept a maximum of 2 payments before releasing the order: One 50% deposit to start on the order, and another 50% payment upon completion of the order before shipping out.
When can I expect to receive my order?
After we finish your piece, we will ship out your order via FedEx Express so you should receive it within 1-3 business days from shipment depending on your location.
If you don't see your question, please email us at INFO@IFANDCO.COM.
How much is shipping?
All domestic order are $39 shipping and all International shipping is $69
For any other questions please email us at firstname.lastname@example.org